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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Froilabo products

The group "New Technologies" offers for review the products of the plant Froilabo: ultra-low temperature, low temperature freezers, shock freezing freezers, temperature maintenance systems, cryogenic storage systems, Dewar vessels for nitrogen storage, aluminum containers for vapor phase storage, incubators, laboratory furnaces, bioreactors, fermenters, thermostatic water baths, climate chambers
  • Ultra-low temperature freezers Froilabo
    Ultra-low temperature freezers
    BMEVO, BMTRU, BM, BMT, etc.
  • Low-temperature freezers Froilabo
    Low-temperature freezers
    BM Evolution, BMTRU, etc.
  • Freezers with shock freezing Froilabo
    Freezers with shock freezing
    CRP 100, etc.
  • Temperature maintenance systems Froilabo
    Temperature maintenance systems
    Dragon et al.
  • Cryogenic storage systems Froilabo
    Cryogenic storage systems
    Polaris, Origin, Voyager, etc.
  • Incubators Froilabo
    Incubators
    BP, BSP, BE, BRE, etc.
  • Laboratory furnaces Froilabo
    Laboratory furnaces
    AP60, AE120, AP714, etc.
  • Climate chambers Froilabo
    Climate chambers
    SP90BVEHF, SP260BVEHF, etc.
  • Laboratory bioreactors and fermenters Froilabo
    Laboratory bioreactors and fermenters
    1 l, 5 l, 15 l, etc.
  • Laboratory water baths Froilabo
    Laboratory water baths
    BMP30, BMP60, etc.

NEW TECHNOLOGIES GROUP

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